![]() ![]() You should point out to the card issuer that they should follow the Financial Conduct Authority (FCA) guidance on unauthorised payments from your account. They should not apply a blanket policy of refusing to refund payments taken when the client gave their account number out. If you ask to stop a payment, the card issuer should investigate each case on its own merit. They have to stop the payments if you ask them to. Your card issuer has no right to insist that you ask the company taking the payment first. You can tell the card issuer by phone, email or letter. To withdraw consent, simply tell whoever issued your card (the bank, building society or credit card company) that you don’t want the payment to be made. The law says you can withdraw your consent and stop a future payment under a continuous payment authority at any time up to the end of business on the day before the payment is due. If you stop payments which relate to another agreement, such as a loan or to pay for a club or gym membership or a magazine subscription, you’ll need to make another arrangement to pay the money you agreed. You'll still have to pay for the goods or service This page tells you about when you can stop a card payment, how to stop card payments and what to do if the card provider doesn't put things right. The rules about cancelling future card payments do not apply to card purchases for goods or services, such as in a shop or paying a hotel bill.
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